Need Help?

Answers to the most commonly asked questions

When I was move the Kini, I noticed a red light come on. Is this supposed to happen? Or does it need charging?

It is normal for you to see the red light - it indicates that movement has been detected (and that you will receive an alert). You can, however, customize this on your User Portal so that it does not light up.

I can't connect to Wi-Fi.

The first thing to figure out is whether or not your Kini was ever configured. It's possible that it dropped off your Wi-Fi. Or, if it may never have been successfully configured for your Wi-Fi. Sometimes, computers and phones may stop showing a device's Wi-Fi, if another device had been advertising the same Wi-Fi with a different device id. Generally, it shows up after a little while. If not, we are happy to troubleshoot with you.

I lost my activation code! What now?

If you happened to recycle the pouch that had your activation sticker on it, don't despair. It happens. Please contact us and we'll help you out.

Which pinhole am I supposed to stick the pin into?

Insert the included pin into the pinhole to the right of the USB port(not the holes on the top of the Kini). This presses an internal tab.

Visit these Support Pages for everything else!

  1. Setup Instructions

  2. Activate Your Kini On The User Portal 

  3. Best Practices for use with Android

  4. Best Practices for Use with iPhone

  5. Checking Your Kini Sensitivity 

  6. Changing Your Wi-Fi Network

  7. Charging Kini

  8. How to Power Kini Off

  9. Missing Wi-Fi Pop up Window

  10. Rename Your Kini

  11. SMS Limits Policy

  12. What's in The Box?

Still need help?  No problem!

  1. Review our complete FAQ page where you may find answers to your questions.

  2. Chat directly with us (not a bot) - Start with the black bubble in the bottom right of your sceen, OR

  3. Complete the support form by clicking the red tab in the bottom right corner!