Kini SMS Service Usage and Limitations Policy
At Kinisium, we're committed to giving you a reliable, effective safety alert system through your Kini device. This policy explains how SMS alerts work, why limits exist, and how to make sure you're getting every alert as fast as possible.
Understanding SMS Limitations
SMS is reliable, but it isn't perfect. Cellular coverage, signal interference, and carrier routing can all cause delays or dropped messages. These are outside our control and outside any device's control. It's also worth remembering that Kini is not a replacement for locks and safes. Kini complements those measures with an added layer of awareness, it should never be your only line of defense.
SMS Usage Limits
To keep messages flowing reliably for every Kini user, SMS alerts are limited as follows:
- 5 messages per hour
- 10 messages per day
- 20 messages per week
- 30 messages per month
All limits apply concurrently. For example, you could receive up to 10 messages in a single day, but never more than 20 in a week or 30 in a month, whichever limit you hit first is the one that applies.
*If you purchased your Kini before September 2026, your account is grandfathered into the original limits:
- 4 messages per 60 minutes
- 10 messages per 24 hour period
- 45 messages per 30 day period
- 450 messages per year
App Notifications Have No Limit
There is no cap on the number of alerts you can receive through the Kini app. App notifications are also delivered faster than SMS, typically 2 to 3 seconds sooner. If your device sees frequent activity, whether that's a busy storage location or a household with a lot of movement, the app is the more dependable and immediate way to stay informed.
Why Limits Exist
Carriers monitor systems that send a high volume of messages and can flag them as suspicious, which risks delaying every message from Kini, including the ones that matter most. These limits protect the reliability of the SMS channel for you and for every other Kini user on the network.
Recommendations for Optimal Usage
- Turn on app notifications. They're unlimited and arrive faster than SMS.
- Adjust your sensitivity settings. If you're seeing frequent non-essential alerts, dialing in sensitivity can cut down on notification volume.
- Review device placement. The right placement reduces false triggers and unnecessary alerts.
Special Requirements
If your use case calls for a higher frequency of SMS alerts, reach out and we'll talk through options. Please contact us for details.
Our Commitment
Kinisium is committed to keeping Kini a dependable, effective safety tool. This policy helps us protect the integrity of every alert we send.
For further information or assistance, please contact us.
Kinisium reserves the right to change this policy and its enforcement at any time.