Best Practices for Use With Android Phone

Set Up Android Phone To Ensure Reliable Message Delivery

Here’s how you can set up your Android Phone to allow calls from specific contacts to alert you even when Do Not Disturb mode is active:

  1. Open Settings: Go to the settings app on your Android device.
  2. Search for Do Not Disturb: This can often be found under "Sounds and vibration" or directly in the settings search bar.
  3. Allow Exceptions: Within the Do Not Disturb settings, look for an option like "Allow exceptions" or "Calls from".
  4. Set Exceptions for Calls: You can typically choose to allow calls from anyone, from contacts only, or from starred (favorite) contacts only. To allow calls from specific individuals, ensure those contacts are marked as favorites in your contacts app.
  5. Enable Do Not Disturb: Activate Do Not Disturb mode, ensuring your exceptions are set as needed.

By setting up Do Not Disturb exceptions, calls from your prioritized contacts can still come through even when DND is active.


The User Admin Portal can be accessed from this link: